Shipping & Returns

At Yeira Rubí, our goal is for you to truly love every piece you receive. If for any reason you are not completely satisfied with your purchase, you may contact our customer service team at hello@yeirarubi.com.

Our team will respond to your return request within 3–5 business days with further instructions. Once your return is received, please allow an additional 3–5 business days for processing and evaluation.

Return & Exchange Conditions

• All return requests must be made within 10 days of the delivery date.
• Items must be returned in their original condition, unworn, and in their original packaging.
• We do not offer monetary refunds. Approved returns will be issued store credit in the form of a digital gift card sent via email.
• Earrings are final sale and are not eligible for returns or exchanges due to hygiene and safety reasons.
• Customers are responsible for all return shipping costs.

While all merchandise is carefully inspected before shipment, it is the customer’s responsibility to inspect items upon delivery. Items damaged due to misuse, negligence, or improper handling will not be eligible for store credit.

Any return or exchange that does not meet the above conditions may be rejected and returned to the customer at their expense.

Shipping Information

Shipping Costs

Shipping fees are calculated based on the order subtotal after any promotions, discounts, or coupon codes have been applied.

Additional taxes or shipping charges may apply depending on your state, country, or postal code.

Shipping Details

United States & Puerto Rico

Domestic orders are shipped via USPS First Class Mail or USPS Priority Mail, depending on the shipping method selected at checkout.

Orders are processed Monday through Friday, excluding holidays. Please allow 3–5 business days for order processing.

Once your order has shipped, you will receive a confirmation email with tracking information.

Yeira Rubí is not responsible for lost, stolen, or damaged packages once they have been handed over to the shipping carrier.

International Shipping

International orders are shipped via USPS Priority Mail International or USPS Priority Mail Express International, depending on the option selected at checkout.

Estimated delivery times range from 5 to 21 business days depending on the destination country and customs processing.

Your order may include a customs declaration number that can be used to track your package within the United States and select international destinations.

Yeira Rubí is not responsible for delays caused by customs, international carriers, or circumstances beyond our control.

We are not responsible for lost, stolen, or damaged international packages once they have been shipped.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If you need to correct your shipping address, please contact us immediately before your order is processed.

If an order has already been shipped to an incorrect address due to customer error, the package may be returned to our facility. The customer will be responsible for providing the correct address and covering any reshipping fees.

If the customer fails to provide an updated address or pay reshipping costs within 3–5 business days after the package is returned, a refund may be issued excluding the original shipping cost.